Artin, the AI employee that sells, supports and follows up on WhatsApp, Instagram, Telegram and your website. It answers customers, takes orders from text, voice notes and photos, keeps a smart CRM and runs follow-ups and campaigns.

What is OrderSmart inside Artin?

OrderSmart is the ordering capability of Artin. It reads your catalog, quotes only real prices and stock, confirms the order with the customer and issues the invoice.

Which channels does Artin support?

WhatsApp, Instagram direct messages, Telegram and a chat widget for your website or WordPress site, all answered by the same AI employee with one shared CRM.

How much does Artin cost?

Starter $79/month, Growth $149/month, Pro $299/month. Yearly billing is 10 times the monthly price (two months free). Every plan starts with a 7-day free trial that requires a card. Enterprise is quote-only.

Topic Hub · SUP•5 Curated Guides

Customer Experience & Support

Systems for delivering fast, accurate 24/7 customer answers while routing refunds, complaints, and VIP edge cases cleanly to human staff.

Core Business Bottleneck Solved

Support teams are buried under repetitive status, policy, and FAQ messages while urgent customer issues wait in line.

Who This Pillar Is Built For

✓Customer support leads tired of answering the same 30 questions all day
✓Multi-language businesses serving English, Arabic, Persian, or global buyers
✓Teams designing clean human handoff rules and knowledge bases

Want to see how Artin automates this in production?See How Artin Automates Tier-1 Customer Support →

Step 1 · Start With the Cornerstone Hub Guide

Complete Executive & Operational Overview

Flagship Hub · SUP-0019 min read•Updated 2026-11-03

How to Improve Customer Support Without Growing the Team

Improve customer support without growing the team by separating Tier-1 informational inquiries (shipping policies, order status, product specs, store hours, return rules) from Tier-2 judgment cases (damaged goods claims, custom exceptions, angry escalations). When a grounded AI support employee resolves the 60%–80% of repetitive Tier-1 tickets instantly across WhatsApp, Instagram, Telegram, and web chat, your human agents gain the breathing room to resolve sensitive issues in minutes instead of hours.

Read Flagship Hub Guide →Includes diagnostic checklist, 4-step SOP, and decision matrix

Step 2 · System & Workflow Design (Branches)

How to Structure the Process in Your Business

Branch · SUP-0027 min read

How to Build a Customer FAQ and Knowledge Base That Actually Helps

Build a high-accuracy support knowledge base by extracting the 30 most frequent questions from your last 60 days of real WhatsApp and Instagram chats, then writing unambiguous policy answers that specify exact numbers, timeframes, conditions, and escalation triggers.

Read Branch Playbook →Explore Tool ↗

Branch · SUP-0057 min read

How to Support Customers Across Multiple Languages Without Extra Staff

Deliver reliable multilingual support without hiring native speakers for every shift by maintaining one canonical product catalog and policy knowledge base, then using a multilingual AI employee that detects the customer’s language (including voice notes) and replies naturally while keeping your internal order tickets and CRM records standardized.

Read Branch Playbook →Explore Tool ↗

Step 3 · Tactical Execution, Scripts & Benchmarks (Leaves)

Specific Checklists, Templates & Copy-Ready Scripts

Leaf · SUP-0036 min read

Which Support Questions Should Stay Human vs Automated

Automate factual, rule-based questions with deterministic answers—such as stock availability, catalog pricing, delivery zones, return windows, and order tracking. Keep emotionally sensitive, high-liability, or non-standard requests—such as dispute resolution, custom contract terms, and safety complaints—in human hands with instant context handover.

Read Tactical Guide →

Leaf · SUP-0046 min read

How to Create a Smooth Human Handoff Process in Customer Chat

A smooth human handoff never forces the customer to repeat their problem. When an escalation trigger fires (customer asks for a human, sentiment turns frustrated, or a refund/damage claim is detected), the system should pause automated replies, summarize the conversation and order context for the staff member, and tell the customer exactly how and when the team will reply.

Read Tactical Guide →

Explore the Other 7 Editorial Pillars

GRW PillarBusiness Growth & Strategy →SAL PillarSales & Conversion →MKT PillarMarketing & Visibility →CRM PillarCRM & Customer Retention →OPS PillarOperations & Productivity →ECM PillarEcommerce & Social Selling →AIE PillarAI Employees & Automation →