Artin, the AI employee that sells, supports and follows up on WhatsApp, Instagram, Telegram and your website. It answers customers, takes orders from text, voice notes and photos, keeps a smart CRM and runs follow-ups and campaigns.

What is OrderSmart inside Artin?

OrderSmart is the ordering capability of Artin. It reads your catalog, quotes only real prices and stock, confirms the order with the customer and issues the invoice.

Which channels does Artin support?

WhatsApp, Instagram direct messages, Telegram and a chat widget for your website or WordPress site, all answered by the same AI employee with one shared CRM.

How much does Artin cost?

Starter $79/month, Growth $149/month, Pro $299/month. Yearly billing is 10 times the monthly price (two months free). Every plan starts with a 7-day free trial that requires a card. Enterprise is quote-only.

Topic Hub · CRM•4 Curated Guides

CRM & Customer Retention

Simple, high-adoption CRM and retention playbooks for tracking buyer preferences, automating reorder reminders, and winning back inactive customers.

Core Business Bottleneck Solved

Customer history is scattered across personal phones and chat threads, causing missed reorders and silent customer churn.

Who This Pillar Is Built For

✓Businesses whose customer list currently lives inside WhatsApp chat history
✓Wholesale and repeat-purchase brands that rely on timely reorder nudges
✓Teams that abandoned complex enterprise CRMs because nobody updated them

Want to see how Artin automates this in production?See Artin Smart CRM & Automated Follow-Ups →

Step 1 · Start With the Cornerstone Hub Guide

Complete Executive & Operational Overview

Flagship Hub · CRM-0019 min read•Updated 2026-11-03

How to Build a Simple CRM for a Small Business

The best CRM for a small business is one that updates itself automatically from real customer conversations and orders rather than requiring manual data entry after every chat. A practical small-business CRM only needs five core fields per buyer: contact channel & language, lifetime order history, product preferences, VIP/repeat status, and next follow-up date.

Read Flagship Hub Guide →Includes diagnostic checklist, 4-step SOP, and decision matrix

Step 2 · System & Workflow Design (Branches)

How to Structure the Process in Your Business

Branch · CRM-0027 min read

Customer Follow-Up System: How to Win Repeat Orders

Win repeat orders consistently by mapping the natural consumption or restock cycle of your products (e.g., 14, 30, or 60 days) and sending a personalized, one-tap reorder check-in right before the customer runs out.

Read Branch Playbook →Explore Tool ↗

Step 3 · Tactical Execution, Scripts & Benchmarks (Leaves)

Specific Checklists, Templates & Copy-Ready Scripts

Leaf · CRM-0036 min read

How to Win Back Inactive Customers With Simple Messages

Win back inactive customers by referencing their last purchased item or category, sharing one relevant update (such as a fresh restock, improved product, or VIP bundle), and letting them reply with a single word to reorder or ask a question.

Read Tactical Guide →

Leaf · CRM-0046 min read

How to Segment Customers Without a Complicated Enterprise CRM

Small businesses only need four high-impact customer segments to run profitable campaigns: (1) Active VIPs (high lifetime value or frequent buyers), (2) First-Time Buyers (need second-order onboarding), (3) Warm Unconverted Inquiries (asked for price/stock in the last 14 days), and (4) Dormant Buyers (no order in 60+ days).

Read Tactical Guide →

Explore the Other 7 Editorial Pillars

GRW PillarBusiness Growth & Strategy →SAL PillarSales & Conversion →SUP PillarCustomer Experience & Support →MKT PillarMarketing & Visibility →OPS PillarOperations & Productivity →ECM PillarEcommerce & Social Selling →AIE PillarAI Employees & Automation →