Terms of Service

1. Acceptance of Terms

By accessing or using the Artin platform ("Platform"), including the dashboard at app.artinagent.com, the API, the messaging channels it connects to and the website widget and WordPress plugin, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

2. Description of Services

Artin provides an AI employee for businesses, including but not limited to:

• AI support and order taking on WhatsApp, Instagram direct messages, Telegram and a website chat widget (the ordering capability is called OrderSmart)
• Smart CRM: customer profiles, conversation and order history, segments
• Follow-ups and campaigns: automated reminders and broadcast messages to your customers
• Content studio: AI-generated Instagram post and story drafts
• Integrations: WordPress / WooCommerce plugin, catalog sync, API and webhooks

3. Account Registration

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• One account per business entity; sharing accounts is prohibited
• You must be at least 18 years old and have the authority to bind your organization
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Subscription Plans & Payments

4.1 Billing

• Subscription plans are billed monthly or annually as selected
• All prices are in USD
• Self-serve plans start with a 7-day free trial; a payment card is required and the subscription starts automatically when the trial ends unless cancelled
• Payments are processed securely through Stripe
• Failed payments may result in service suspension after a 7-day grace period

4.2 Plan Allowances & Usage

• Plans include monthly allowances for active AI conversations and broadcast campaign messages as specified on the pricing page (Starter: up to 500 conversations; Growth: up to 2,000 conversations & 5,000 campaigns; Pro: up to 10,000 conversations & 25,000 campaigns).
• Monthly conversation and broadcast quotas reset at the beginning of each billing cycle and do not roll over.
• Supported messaging channels include WhatsApp Business, Instagram DM, Telegram, and website chat widgets in accordance with your plan tier.

4.3 Refunds & Cancellation

• 30-day money-back guarantee on all paid plans
• Cancel anytime from your dashboard — no cancellation fees
• Cancellation takes effect at the end of the current billing period
• No prorated refunds for partial months after the 30-day guarantee period

5. Acceptable Use

You agree NOT to use the Platform to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited commercial messages, or phishing emails
• Scrape data in violation of website terms of service
• Attempt to access other tenants' data or bypass security measures
• Use the AI to generate illegal, harmful, or misleading content
• Resell or sublicense the Platform without an Enterprise agreement
• Overload the system with automated requests beyond your plan limits

6. Data Ownership & AI Output

• Your Data: You retain full ownership of all data you input into the Platform
• AI Outputs: Replies, drafts, captions and reports produced by our AI for your business are owned by you
• Our Platform: The Platform, algorithms, source code, and design remain the intellectual property of Artin / AMHR Marketing Management LLC
• Accuracy: AI-generated outputs are provided "as-is" — we strive for 85-95% accuracy but do not guarantee perfection

7. Multi-Tenant Data Isolation

Our Platform uses PostgreSQL Row-Level Security (RLS) to ensure complete data isolation between tenants. No tenant can access, view, or modify another tenant's data. Super-admin access is restricted to authorized AMHR personnel for support and monitoring purposes only.

8. Service Availability

• We target 99.9% uptime for Enterprise plans
• Scheduled maintenance will be communicated 48 hours in advance
• We are not liable for downtime caused by third-party services (Gemini AI, Stripe, hosting providers)
• AI processing times may vary based on query complexity and system load

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARTIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Artin, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to registered users via email at least 30 days before taking effect. Continued use of the Platform after changes constitutes acceptance.

13. Contact

For questions about these Terms: