How to Find the Most Expensive Repetitive Task in Your Business
To find the most expensive repetitive task in your business, score every recurring daily activity across three multipliers: Frequency per week × Minutes per occurrence × Cost of delay or error. In 80% of customer-facing businesses, the #1 hidden cost is not accounting or payroll—it is manual chat triage, catalog lookup, and order re-entry across WhatsApp, Instagram, and web inquiries.