Automated Customer Retention · Win-Back

The Cheapest Sale Is the One to a Customer Who Already Trust You.

Acquiring a new customer costs 5 to 7 times more than retaining an existing one. Yet most businesses lose touch with regular buyers who haven’t ordered in 60 or 90 days. Artin monitors customer purchase intervals, identifies dormant accounts, and triggers approved, contextual re-engagement workflows.

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✓ 7-day free trial✓ Real catalog pricing (no hallucinations)✓ Human handoff anytime
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CRM 360° & Smart Follow-Up Broadcast

Customer purchase history, AI taste profiles, and targeted WhatsApp marketing

TOTAL CUSTOMERS1,280
VIP CUSTOMERS215
LIFETIME CUSTOMER VALUEAED 148,500
REPEAT BUYERS68%
Message Preview (AI Personalized)✨ Gemini RAG
Hello {first_name}! As one of our top VIP buyers, enjoy an exclusive 15% discount on your favorite {last_product}. Valid until Sunday midnight. Reply YES to auto-apply!
Variables:{first_name}{last_product}

Why Do Valuable Customers Stop Buying?

Most customer churn isn't caused by dissatisfaction — it happens simply because life gets busy and nobody reached out.

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Silent Customer Drift

A wholesale buyer or retail customer bought 3 times, then got busy and drifted to a competitor simply because the competitor stayed top of mind.

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Ignored Win-Back Emails

Automated email sequences get buried in spam or promotions folders with sub-10% open rates.

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Manual Tracking Takes Too Much Time

Manually checking sales records to find who hasn’t ordered in 60 days is tedious and always gets postponed.

How Artin solves it

Automated, Contextual Outreach That Respects the Buyer.

Artin analyzes purchase patterns to calculate when a customer is likely running low on product, sending a helpful, personalized check-in on the channel they already use.

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Automated Dormancy Detection

Automatically tags accounts as Active, At-Risk, or Dormant based on their typical buying cycles and historical cadence.

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Contextual Re-Engagement Messages

Mentions past items specifically (e.g. “Hi Ahmed, checking in to see if you need to replenish your coffee bean stock for the month?”).

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Exclusive VIP & Come-Back Incentives

Offers approved loyalty perks, free shipping, or special tier discounts to welcome back valued past buyers.

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Win-Back Revenue Dashboard

Track exact reorder conversion rates, reactivated accounts, and recovered revenue in your Command Center.

CRM 360° & Smart Follow-Up Command Center
Audience Sync
Artin CRM 360 & WhatsApp Broadcast Dashboard

Responsible Retention Rules

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Strictly honors customer opt-outs and platform messaging rules.

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Caps follow-up attempts (maximum 1-2 friendly check-ins) to prevent fatigue.

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Allows your staff to pause or customize outreach for specific VIP accounts.

Frequently Asked Questions

Clear, transparent answers about how Artin works for your business.

You can set a fixed window (e.g. 45, 60, or 90 days since last purchase) or let Artin calculate it based on average reorder intervals.

Give Your Business an AI Employee Today.

Start with the 7-day free trial. Connect your channels, add your catalog, and let Artin handle the repetitive work while you stay in control.

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