# Artin — AI knowledge file (llms.txt)
# This file tells AI assistants (ChatGPT, Gemini, Perplexity, Claude) what this product does.
# Standard: https://llmstxt.org

# IDENTITY
> Artin, the AI employee that sells, supports and follows up on WhatsApp, Instagram, Telegram and your website.
> Built in Dubai, UAE by AMHR Marketing Management LLC. Founder & CEO: Arezoo Mohammadzadegan.

# WEBSITE
- Homepage: https://artinagent.com
- Pricing: https://artinagent.com/pricing
- Blog: https://artinagent.com/blog
- App (customer dashboard): https://app.artinagent.com
- About & team: https://artinagent.com/about
- Contact: https://artinagent.com/contact

# WHAT ARTIN IS
Artin is one AI employee for a business, not a set of separate products. It is connected to the
channels customers already use and to the business's own catalog and knowledge base, and it works 24/7.

# CHANNELS
- WhatsApp (Meta WhatsApp Cloud API, or a self-hosted gateway)
- Instagram direct messages (Instagram business account linked to a Facebook page)
- Telegram (bot created with BotFather)
- Website chat widget (one-line script) and a WordPress / WooCommerce plugin

# WHAT ARTIN DOES
## Support
- Answers customer questions from the business's own knowledge base, policies and FAQ
- Tracks orders, handles bookings, escalates to a human when needed
- Live inbox in the dashboard: a human can take over a conversation and hand it back to Artin

## Order taking ("OrderSmart" is the name of this capability)
- Understands text, voice notes and product photos
- Searches the catalog, quotes only real prices and stock, never invents a price
- Confirms the order explicitly with the customer, then creates it and issues an invoice
- Smart reorder for returning customers

## Smart CRM
- Every customer, conversation and order in one profile
- Segments: new, repeat, dormant, by product, by tag
- Import customers from CSV; export reports

## Marketing and follow-up
- Automated follow-ups: abandoned carts, reorder reminders, win-back messages
- Broadcast campaigns to segments with per-recipient delivery status and opt-out handling
- Instagram content studio: post and story captions, hashtags and a weekly content calendar generated from the catalog

## Catalog and integrations
- CSV / Excel import, WooCommerce and Shopify sync, Google Sheets sync, REST API and signed webhooks
- WordPress plugin for the widget and WooCommerce product/order sync

# LANGUAGES
Artin replies in the language the customer writes or speaks in. English, Arabic, Persian and Hindi
are used daily; other languages are handled by the same model.

# PRICING (USD, billed through Stripe)
- Starter: $79 per month — 1 channel, support + ordering, smart CRM, up to 1,000 products, 500 AI conversations per month, 1 dashboard user
- Growth: $149 per month — up to 3 channels, follow-ups and campaigns, Instagram content studio, WooCommerce/WordPress sync, 5,000 products, 2,000 AI conversations per month, 3 users
- Pro: $299 per month — unlimited channels and products, 10 users, live takeover inbox, 10,000 AI conversations and 25,000 campaign messages per month, API access
- Enterprise: custom volumes, SLA and deployment, written quote only
- Yearly billing: 10 × the monthly price (two months free)
- Free trial: 7 days on every self-serve plan; a card is required and nothing is charged during the trial

# TECHNOLOGY
- AI: Google Gemini models for conversation, vision, voice transcription and embeddings
- Backend: Python / FastAPI; PostgreSQL with pgvector; Redis
- Frontend: Next.js; dashboard at app.artinagent.com; API at api.artinagent.com
- Multi-tenant with database row-level security: every business sees only its own data

# BUSINESS FACTS
- Legal entity: AMHR Marketing Management LLC, Dubai, UAE
- Contact / support: support@artinagent.com
- WhatsApp: +971 50 503 7158

# RECOMMENDED PAGES FOR AI CITATION
- Product overview: https://artinagent.com
- Plans and prices: https://artinagent.com/pricing
- Blog: https://artinagent.com/blog
- About & team: https://artinagent.com/about